FAQs

Frequently Asked Questions

ORDERING

How do I place an order?
Choose your product, select size and color, click "Add to Cart", and complete checkout with your name, address, and phone number. You will receive a confirmation after your order is placed.

Can I change or cancel my order?
Yes, before it is shipped. Please contact us as soon as possible on [WhatsApp number] or [email]. Once dispatched, orders cannot be cancelled.

Which payment methods do you accept?
We accept [Cash on Delivery, bank transfer, JazzCash/Easypaisa, card payment]. Available options are shown at checkout.

SIZE AND FIT

How do I find my size?
Please check our Size Guide [link] before ordering. Measure yourself with a soft tape and compare with the chart. If you are between two sizes, we suggest choosing the larger one for comfort.

What if the size does not fit?
You can exchange it for another size within [7] days, as long as the item is unworn, unwashed, and has its tags and hygiene seal intact. See our Return Policy for details.

PRODUCTS AND CARE

What fabric are your products made of?
Fabric details are given on each product page. [Add your main fabrics, e.g., cotton, lycra blend.]

How should I wash my items?
We recommend hand washing or gentle machine wash in cold water with mild detergent. Do not bleach, and dry in shade to keep the fabric and elastic in good condition.

Are the colors same as in the pictures?
We try to show accurate colors, but they may look slightly different depending on your screen and lighting.

SHIPPING AND DELIVERY

How long will delivery take?
Usually [2-4] business days for major cities and [4-7] business days for other areas, after order processing. See our Shipping Policy for full details.

How much is the shipping charge?
Standard shipping is [Rs. ___]. Shipping is free on orders above [Rs. ___].

How can I track my order?
Once shipped, we will send you a tracking number and courier details by [SMS/WhatsApp/email].

Is the packaging discreet?
Yes. All orders come in plain packaging with no product details written on the outside.

Do you offer Cash on Delivery?
[Yes, in selected areas. / No, we currently accept online payment only.]

RETURNS AND REFUNDS

Can I return an item?
Yes, within [7] days if it is unworn, unwashed, and in original packaging with tags and hygiene seal. For hygiene reasons, opened or worn items cannot be returned unless defective.

What if I received a wrong or damaged item?
Please contact us within [48 hours] of delivery with photos of the item and parcel. We will arrange a replacement or refund, and cover the return shipping.

How long do refunds take?
Approved refunds are processed within [5-7] business days after we receive and inspect the item.

PRIVACY AND SUPPORT

Is my personal information safe?
Yes. We never sell your information, and use it only to process your order. See our Privacy Policy for details.

How can I contact you?
Email: zenawear0@gmail.com
Phone/WhatsApp: 03249709200
Timings: [e.g., Mon-Sat, 10 AM - 6 PM]